Privacy Policy

1. Introduction

KingTrack ("we", "us", or "our") is a GPS vehicle and asset tracking platform operated by Geord Engineering Ltd. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and mobile application (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Service.

2. Data We Collect

We collect the following types of personal data:

• Account data: Your name, email address, phone number, and password (hashed) when you register.
• Device data: GPS location, speed, heading, battery level, and other telemetry from tracking devices linked to your account.
• Usage data: Log-in times, pages viewed, and interactions within the app for security and service improvement.
• Payment data: Transaction details processed securely by our payment provider (Base44 Payments / Wix). We do not store full card numbers.

3. How We Use Your Data

We use your personal data to:

• Provide real-time GPS tracking, route playback, and reporting features.
• Send geofence and device status alerts via SMS, email, or push notifications based on your preferences.
• Process subscription top-ups and manage device access.
• Maintain security, prevent fraud, and comply with legal obligations.
• Improve and optimise the Service.

4. Legal Basis (UK GDPR)

We process your personal data under the following lawful bases: performance of a contract (providing the tracking service), legitimate interests (security and service improvement), legal obligation, and your consent (for optional marketing or alert notifications). You may withdraw consent at any time through your account settings.

5. Data Sharing

We do not sell your personal data. We may share it with trusted third parties who help us operate the Service:

• Traccar: Our GPS tracking server provider that stores device positions and telemetry.
• Base44 Payments / Wix: Payment processing for subscriptions and top-ups.
• SMS gateway providers: To deliver alert text messages to your phone.
• Resend: For transactional email delivery.

We may also disclose data if required by law or to protect our rights and safety.

6. Data Retention

We retain your personal data for as long as your account is active. GPS position history and telemetry are retained for operational and reporting purposes. You may request deletion of your account and associated data at any time through the Account page, after which we will remove your data within 30 days, subject to any legal retention requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including encrypted password hashing, secure API authentication, role-based access controls, and HTTPS for all data in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us using the details below.

9. International Data Transfers

Your data may be processed by our service providers in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with UK GDPR.

10. Cookies

The Service uses essential cookies and local storage to maintain your session and preferences. We do not use third-party tracking cookies for advertising. Analytics, where used, is anonymised and used solely to improve the Service.

11. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

• Company: Geord Engineering Ltd
• Email: admin@kingtrack.app
• Website: www.kingtrack.app